Innovation & Technology Product Design

Mia Millar

(She/her)

I am a designer with a keen interest in human-centred research and service design. As a socially conscious individual, I aim to create inclusive, community-focused solutions that amplify underrepresented voices. My work centres on empathy, accessibility, and identity, with a strong commitment to equality and impact. I design with purpose, aiming to challenge norms and foster meaningful change through thoughtful, collaborative, and human-centred design.

Contact
mia.millar@hotmail.co.uk
M.Millar1@student.gsa.ac.uk
Mia Millar LinkedIn
Projects
Queer Cert
Safe Space

Collaborative Work
Compliance or Consequence? // Future Experiences Group Project

Queer Cert

Queer Cert is a certification process for universities and colleges that recognises institutions as safe and supportive spaces for students and staff to explore their identities. By working closely with institutions, Queer Cert promotes education around identity, encourages individuals to celebrate their own identities, and drives policy change by embedding queer perspectives and values into the heart of the institution. The programme champions visible and diverse role models, centres allyship over segregation, and fosters a culture of inclusion and shared understanding across campus.

Queer Cert at GSA video

This video shows a users journey through Queer Cert.

Service Map

The Service Map shows the process of becoming Queer Cert certified.

Queer Cert Council

The Queer Cert Council work with the student council to embed queer opinions and voices within the institution. They work to create meaningful changes to policy for all diverse students and staff.

Role Model signposting

These materials are used to signpost Role Models.

Role Model

The Queer Cert Role Model is a person within the institution that acts as a visible and available member of the LGBTQ+ community that others can look up to for help and advice.

Identity Workshop

The Queer Cert Identity Workshop aims to help students and staff think about what identity means to them. It teaches that everyones identity is unique and highlights that differences should be celebrated.

Identity Workshop

The workshop asks participants to draw their identity. This helps students and staff to think about their own identity.

Five Pillars of Exploration- Assessment Criteria

The Pillars of Exploration were co-designed with students and staff to create a set of assessment criteria for certification.

Identity Workshop

The Identity Workshop asks participants to reflect on what identity means to them by asking a series of questions such as; how do you express yourself, what makes you feel free to express yourself, what does identity mean to you, and what makes you unique? By being able to see other participants answers, the exercise offers a unique perspective on how we look at identity and accept our peers.

Role Models on website

Role Models are signposted online to allow people to find them easily when they are needed.

Role Model

Listen to a Role Model explain what they like about the role.

Student

Listen to a student explain how Queer Cert helped them at university.

Queer Cert Team Member

Listen to what the Queer Cert Team Member does.

Safe Space

What happens to those struggling with mental health in a future where NHS care is denied to those who are not prioritising their wellbeing?

SafeSpace is a community-led initiative designed to facilitate essential conversations and support individuals with poor mental health by connecting them with a Community Care Volunteer near by.

SafeSpace encourages volunteers to engage with their communities by building face-to-face relationships, providing direct support to those in need and offering the necessary support to help them re-engage with their personal health.

Service Map

The Service Map outlines Safe Space as a whole and how it would work.

Safe Space App

The Safe Space App allows volunteers to be alerted when someone has accessed their safe space and also provides the volunteer with a community of support.

Safe Space Magazine

The Safe Space Magazine provides the volunteer with information and guidance when setting up their safe space.

Moment of Use Image

This image shows a volunteer getting an alert and going to their safe space to offer support to the person that has accessed the safe space.

Moment of Use Image

This image shows a local business getting involved with Safe Space by setting up aa safe space inside their caffe.

Compliance or Consequence? // Future Experiences Group Project

Our World

In the year 2035, the NHS operates under strict guidelines that prioritise personal responsibility for health due to severe economic pressures. The government has introduced policies where individuals who neglect their health are denied certain treatments unless they demonstrate efforts to improve their well-being. The public are required to meet basic health maintenance criteria. People are encouraged to track their progress through government issued health services, which monitor physical activity, dietary habits, and regular check-ups. All linked to a national data base that healthcare providers can consult before offering treatment. If an individual consistently fails to follow health advice, their access to non-emergency, medical care may be restricted. This refusal can range from elective surgeries to treatments for chronic conditions that could have been mitigated though lifestyle changes.

The policy has led to a sharp cultural shift. Personal health is now regarded not only as a private matter but also as a civic duty. Those who actively manage their health are praised as responsible citizens, while those who neglect it face social stigma, accused of wasting public resources. Healthcare professionals, while still compassionate are now bound by regulations that push them to prioritise patients who show commitment to their health. In this world, the NHS still offers care, but with a heightened focus on preventative measures and personal responsibility. It’s a system where the burden of care is shared between state, the health care system, and people themselves and where the cost of neglecting personal health may result in being left to cope alone.

Our exhibition takes visitors inside the lives of four individuals living under this policy. Each story based on extensive research and offers a different lens on the reality of life when health becomes a measure of worth. These immersive settings reveal how the policy effects access to care, relationships, employment, and self-perception. You’ll meet:

Eva: After sudden hearing loss, Eva struggled to adapt and connect with others. A referral to a support group left her feeling even more isolated, highlighting how one size fits all care can miss the mark for younger patients like her.

Imran: Working long hours in a high pressure job, Imran’s health has quietly deteriorated. Diagnosed with early onset osteoporosis, he ignores worsening pain. Caught between denial, duty, and a system that demands visible effort before offering care.

Gerald: Once active and energetic, Gerald’s health has declined with a sedentary lifestyle. Now facing limited access to care, he’s motivated to change but stands at the uncertain beginning of a journey where intention must become action.

Amanda: Overwhelmed by work and single motherhood, Amanda’s asthma spirals out of control. A charity funded retreat offers her a rare chance to rest, becoming the breakthrough that helps her reclaim her health for both her and her children.

Each space invites reflect on the line between motivation and coercion, support and surveillance, care and control.

When health becomes a duty, who gets left behind?

Expert Input Day
Gerald's life
Eva's life
Imran's life
Personal Health // Future Economic
Amanda's life
Amanda's compliance letter
Eva's refusal letter
Gerald's compliance letter
Exhibition Set Up